Frequently Asked Questions

What is the difference between Premium/Deluxe and Brillia?

Warning: The answer below is generalized and may not apply to certain models. For more accurate product information, please see the product spec sheet or the product manual.

 

Premium and Deluxe lines represent the top of the line of KOBE Range Hoods. Models from these lines typically include more functions and features such as 4-6 fan speed, multi-level lighting, LED display, electronic buttons, 3 minute delay shutoff, and ECO Mode. Despite having the same material quality, Brillia line is more economical because it offers limited, basic functions.

What is the difference between Premium (-1) and Deluxe (-5)?

The difference between Premium and Deluxe models lies in the CFM (cubic feet per minute). Premium models have higher CFM due to a more powerful blower while Deluxe models have lower CFM. Premium models also come with a 2 Year Parts & Labor warranty while Deluxe models come with a 2 Year Parts & 1 Year Labor warranty.

What is QuietMode™?

QuietMode™ feature allows the range hood to operate on the lowest CFM at a reduced sound level of 40 Decibels (1 Sone). Allowing the user to effectively vent the kitchen without the noise a typical range hood generates.

What is ECO Mode?

ECO Mode promotes a cleaner kitchen air quality without the work of manually turning the range hood on or off. KOBE’s Eco Mode features an automatic mechanism that runs the range hood on QuietMode™ setting for 10 minutes every hour to remove excess moisture, microscopic particles and odor.

What is Multi-Style hood?

Multi-Style hood can be installed as an under cabinet or a stand alone wall mount. This versatile feature gives the freedom to install the range hood in any kind of kitchen setting without limitation. (Duct cover is included in wall mount hood only)

What is Parametric Panel?

A parametric panel increases static air pressure by limiting airflow space. Panel may be opened or removed to access the filters for cleaning purposes. Parametric panel apply to KOBE Brillia CHX30 Series only.

What type of blower system KOBE uses?

KOBE uses 2 types of blower systems to maximize CFM and filtration while minimizing noise and power consumption. The types of blower systems used are Twin Vertical Turbine Impeller and Single Horizontal Squirrel Cage.

How to clean my range hood?

1) For optimal performance, clean the range hood surface and baffles regularly.
2) NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
3) To Clean Hood Surface:
-Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
-If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of the hood.
-Avoid getting cleaning solution onto or into the control panel. Follow directions of the stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to hood finish.
-Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots. Use dry soft towel to dry the hood.
-DO NOT allow deposits to accumulate or remain on the hood.
-DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface and cause rusting.
-DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact with stainless steel for extended periods. Many of these compounds contain chemicals, which may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.

4) To Clean Baffle Filter/Spacers (for Baffle Filter models only):
-DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL (IF ANY) REGULARLY TO PREVENT OVERFLOW.
-Caution: Sharp Edges
-Remove all the baffle filters, spacers and oil tunnel (if any).
-Using a sponge, wash with warm soapy water.
-Baffle Filters are top rack dishwasher safe.
-Dry completely before returning into place.

5) To Clean Oil Containers, Safety Screens and Impellers (for Oil Container models only)
-DRAIN OIL CONTAINER BEFORE OIL CAN OVERFLOW.
-Spray a mild degreaser into the fan and turn on high speed. Liquid residue will accumulate in the oil containers.
-Cleaning Oil Containers:

i. Remove the oil container (round) by turning counter-clockwise.
ii. Remove the oil container (oval) by sliding forward.
iii. Wash with warm soapy water. Dry completely before returning into place.
iv. Top rack dishwasher safe.

-Cleaning Safety Screens:
i. Remove the safety screen screw and slide the safety screen out.
ii. Wash with warm soapy water. Dry completely before returning into place.
iii. Top rack dishwasher safe.

ABOUT SERVICE

Q: How far does the hood have to be above the cooking surface?

A: The recommended distance from the bottom of the range hood to the cooking surface is 26″~30″ for under the cabinet and wall mount style hoods, 30″~36″ for island hoods and 30″~36″ for Dual Blower (1200 CFM) hood (accept Built-In hoods).

Q: Why can’t the KOBE range hood be more than the required height from the cooking surface?

A: The required distance is the optimal distance between the hood and the cooking surface. KOBE range hood is powerful enough so it can be installed at a minimum of 26″ for under cabinet and wall mount, and 30″ for island hood. Any higher than the required height the effectiveness of the range hood will be reduced.

Q: What is the maximum length that I can vent my range hood?

A: The maximum length will be 50 feet (depending on model and installation).

Q: Can I vent my hood through the side of the house, instead of through the ceiling?

A: Yes, but please make sure that the ductwork attached to your KOBE range hood is at least 12 inch high before the 90º elbow turn to the wall.

Q: Does KOBE range hood include a damper?

A: Yes, most of KOBE range hoods come with a damper installed.

Q: Is KOBE hood certified?

A: KOBE range hoods is CSA (U.S.A & Canada) and ETL (U.S.A & Canada) approved.

Q: Can KOBE hood be used outside of the United States or Canada?

A: Yes, but please change the power voltage and plug for the range hood to be suitable at your region. However, warranty does not apply.

Q: After the warranty is over, can I still get parts for my KOBE range hood?

A: Yes, please contact KOBE customer service for the parts you need. Have all information on hand before contacting customer service (model number, serial number, & part number).

Q: What is KOBE Range Hoods warranty policy?

A: KOBE Range Hoods warrants all products manufactured or supplied by it to be free from defects in workmanship and materials.  For a complete warranty policy, please refer to our installation manual.

 

Premium: 2 Year Parts & Labor
Deluxe: 2 Year Parts, 1 Year Labor
Brillia: 2 Year Parts, 1 Year Labor