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FAQ
About Product
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Why doesn't my hood turn on at all? |
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These series hood is equipped with a 10-second delay startup and 30-second delay shutoff. If On/Off button is pressed and Speed control is not selected, then the range hood will automatically shut down to conserve energy. For more details on how to operate your range hoods, please refer to the instructions manual under "Operating Instructions" of each manual. |
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Why doesn't my range hood turn off when I press the off button? |
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When On/Off button is pressed once, there will be a 30-second delay. Range hood will run for 30-second before it automatically shutdown. For immediate shutdown, press On/Off button twice. |
| Q: |
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Where can I purchase the halogen lights? |
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Halogen lights are not covered under warranty. You can purchase 12-volt 20-watt halogen lights at any hardware store or you can purchase directly from KOBE. For purchasing details, please contact our customer service. |
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There is a red mark on the front trim of my hood, how can I remove it? |
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There is a protective film on the hood and as well as the front trim. Please peel it off. |
| Series CH-121, CH-178, CH-180 |
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Why doesn't my range hood turn on at all? |
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These series hood is equipped with a fuse. Replace with a 7 or 8 ampere fuse and make sure the fuse fits securely into the fuse holder. Fuse and halogen lights are not covered under warranty. |
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Where is the fuse located on KOBE hood? |
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Please refer to the Support & maintenance section of our website for your specific model. |
| Q: |
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Where can I purchase the fuse? |
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Fuse and halogen lights are not covered under warranty. You can purchase the 7 or 8 ampere fuse at any hardware store or you can purchase directly from KOBE. For purchasing details, please contact our customer service. |
About Service
| Q: |
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How far does the hood have to be above the cooking surface? |
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The recommended distance from the bottom of the range hood to the cooking surface is 27"~30" for under the cabinet and wall mount style hoods, and 30"~36" for island hoods. Please view diagram. |
| Q: |
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Why can't the KOBE range hood be more than the required height from the cooking surface? |
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The required distance is the optimal distance between the hood and the cooking surface. KOBE range hood is powerful enough so it can be installed at a minimum of 27" for under cabinet and wall mount, and 30" for island hood. Any higher than the required height the effectiveness of the range hood will be reduced. |
| Q: |
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What is the maximum length that I can vent my range hood? |
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The maximum length will be 50 feet (depending on model and installation). |
| Q: |
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Can I vent my hood through the side of the house, instead of through the ceiling? |
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Yes, but please make sure that the ductwork attached to your KOBE range hood is at least 2 feet high before the 90º elbow turn to the wall. |
| Q: |
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Can I use KOBE range hood as ductless? |
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Yes, you can purchase KOBE carbon filter to attach to the hood or ductless hoods are also available from KOBE. Please check with KOBE customer service for more details. |
| Q: |
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What are the oil containers/cups? |
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Most KOBE range hoods are equipped with 4 oil containers/cups that hold the excess oil & residue. These are located under each impeller/fan & behind each impeller/fan |
| Q: |
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Why use the oil containers/cups? |
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The oil containers/cups eliminate the use of filters. You can see the accumulation of the oil/residue in the clear containers which is also easy to maintain & clean. The oil, steam and smoke are drawn through the impellers/fans, the oil & residue is trapped in the enclosed oil tunnel & drained to the oil containers/cups. |
| Q: |
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Does KOBE range hood include a damper? |
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No, most of the range hood does not include a damper. A damper can be purchase through hardware stores. Only the CX-183 Series includes a damper. |
| Q: |
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I notice there are scratches on my KOBE range hood, what should I do? |
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When you receive your KOBE range hood, please inspect the hood and check for all parts. First, please check to see if there is a protective film on the hood. This protective film protects the finish of the hood and may cause the hood to look like it has scratches. Please peel the protective film off & double check. If you still see scratches on the hood, please contact the store where you purchased the hood. |
| Q: |
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I purchased my range hood through the Internet. When the hood arrives, there are missing parts, what should I do? |
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Please contact KOBE customer service. Have your invoice or packing list on hand so you can provide the necessary information to the representative. |
| Q: |
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Is KOBE hood certified? |
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KOBE range hoods is CSA (U.S.A & Canada) and ETL (U.S.A & Canada)approved.
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About Warranty
| Q: |
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Can KOBE hood be used outside of the United States or Canada? |
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Yes, but please change the power voltage and plug for the range hood to be suitable at your region. However, warranty does not applied. |
| Q: |
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After the 2 year warranty is over, can I still get parts for my KOBE range hood? |
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Please contact KOBE customer service for the parts you need. Have all information on hand before contacting customer service (model number, serial number, & part number). |
| Q: |
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If my range hood is scratched or dented, can I return it? |
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Please check the range hood appearance before you installs it. If you find anything wrong with the hood, please contact customer service immediately. |
| Q: |
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My warranty is over, but there is a problem with my KOBE hood. What should I do? |
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Please contact KOBE customer service. |
| Q: |
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What is KOBE Range Hoods warranty policy? |
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KOBE Range Hoods warrants all products manufactured or supplied by it to be free from defects in workmanship and materials. Its obligations pursuant to this warranty are limited to a period of two years from the date of purchase and to the repair or replacement at its option and subject to the terms and conditions stated below, of any component part which its examination shall disclose to be so defective.
TWO YEAR WARRANTY SERVICE PERIOD
Any covered failure occurring within two years of original purchase arising from defective workmanship or material in manufacture will be repaired (or at our option the unit will be replaced) free of charge by an authorized KOBE Range Hoods Agent or KOBE Range Hoods as applicable. Keep proof of date of purchase (original invoice) handy for inspection.
If the range hood is sold by the original purchaser during the warranty period the new owner is protected until expiration of the original purchaser's warranty.
MAKE SURE TO INSPECT THE HOOD FOR DAMAGES AND DEFECTS BEFORE INSTALLATION. Appearance flaws of the hood found after installation and not affecting hood performance is not covered under our warranty for returns or exchanges. Service visits not covered under warranty will carry a service charge.
- Before Installation: Return for exchange or refund (please see above for acceptable returns).
- After Installation: NO exchange or refund.
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Copyright © 2008 by KOBE RANGE HOODS. All Rights Reserved.
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