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GENERAL |
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| Q: How far does the hood have to
be above the cooking surface? |
| A: The recommended distance from
the bottom of the range hood to the cooking surface is 27" ~
30" for under the cabinet and wall mount style hoods, and 30"
~ 36" for island hoods. Please view diagram. |
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| Q: Why can't the KOBE range hood
be more than the required height from the cooking
surface? |
| A: The required distance is the
optimal distance between the hood and the cooking
surface. KOBE range hood is powerful enough so it
can be installed at a minimum of 27" for under cabinet and
wall mount, and 30" for island hood. Any higher than the
required height the effectiveness of the range hood will be
reduced. |
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| Q: What is the maximum length
that I can vent my range hood? |
| A: The maximum length will be 50
feet (depending on model and installation). |
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| Q: Can I vent my hood through
the side of the house, instead of through the
ceiling? |
| A: Yes, but please make sure that
the ductwork attached to your KOBE range hood is at least 2
feet high before the 90° elbow turn to the wall. |
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| Q: Can I use KOBE range hood as
ductless? |
| A: Yes, you can purchase KOBE
carbon filter to attach to the hood or ductless hoods are also
available from KOBE. Please check with KOBE customer
service for more details. |
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| Q: What are the oil
containers/cups? |
| A: Most KOBE range hoods are
equipped with 4 oil containers/cups that hold the excess oil
& residue. These are located under each impeller/fan
& behind each impeller/fan. |
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| Q: Why use the oil
containers/cups? |
| A: The oil containers/cups
eliminate the use of filters. You can see the
accumulation of the oil/residue in the clear containers which
is also easy to maintain & clean. The oil, steam and
smoke are drawn through the impellers/fans, the oil &
residue is trapped in the enclosed oil tunnel & drained to
the oil containers/cups. |
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| Q: Does KOBE range hood include
a damper? |
| A: No, most of the range hood does
not include a damper. A damper can be purchase through
hardware stores. Only the CX-183 Series includes a
damper. |
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| Q: I notice there are scratches
on my KOBE range hood, what should I do? |
| A: When you receive your KOBE range
hood, please inspect the hood and check for all parts.
First, please check to see if there is a protective film on
the hood. This protective film protects the finish of
the hood and may cause the hood to look like it has
scratches. Please peel the protective film off &
double check. If you still see scratches on the hood,
please contact the store where you purchased the
hood. |
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| Q: I purchased my range hood
through the Internet. When the hood arrives, there are
missing parts, what should I do? |
| A: Please contact KOBE customer
service. Have your invoice or packing list on hand so
you can provide the necessary information to the
representative. |
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| Q: Is KOBE hood
certified? |
| A: KOBE range hoods is CSA (U.S.A
& Canada) and ETL (U.S.A & Canada)approved.
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